Security here isn't bolted on after the fact. It's built by someone with a cybersecurity background, and keeping caller information confidential is core to how the business works, not an afterthought.
Is my customer's information safe? Here's the honest, specific answer.
Calls are handled in real time. Nothing about the conversation itself, no audio, no transcript, is stored once the call is handled.
We keep routing metadata only: that a call happened, and its outcome. Never the content of what was said.
We have Zero Data Retention (ZDR) agreements with the AI infrastructure providers behind the service, so nothing is retained at the model layer either.
Every call is processed against a documented privacy notice and a clear lawful basis under GDPR, not an assumption.
Every third party in the chain, from telephony to AI infrastructure, is covered by a signed DPA. Nothing runs on a handshake.
The third-party tools we run on are GDPR compliant and SOC 2 Type II certified. For sensitive workloads, we can run on self-hosted infrastructure, so retention isn't dependent on a vendor's policy either.
Nothing about a caller's enquiry sits around longer than it has to. What does is covered contractually, not just promised. Happy to walk through any of this in more detail on a call, just get in touch.
Get in touch and we'll walk you through it, no sales pitch.
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